Last updated: July 2026

iFLOW respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quotation or engage our services.

1. Who we are

iFLOW is a digital creative agency based in Sydney, Australia.

Business name: iFLOW
Legal entity: iFLOW
Email: info@iflowcreate.com

2. Information we collect

We may collect personal information including:

• Your name

• Business name

• Email address

• Telephone number

• Website address

• Project requirements

• Budget and preferred timeframe

• Information submitted through contact or quotation forms

• Billing and transaction information

• Communications between you and iFLOW

• Technical information such as IP address, browser type, device information and website usage data

We generally collect information directly from you when you contact us, complete a form, subscribe to communications or engage our services.

3. Why we collect your information

We may use your information to:

• Respond to enquiries and quotation requests

• Prepare proposals and service agreements

• Deliver and manage our services

• Communicate about projects, invoices and support

• Manage domains, hosting, websites and connected digital platforms

• Improve our website and services

• Maintain business and financial records

• Prevent fraud, misuse and security incidents

• Send marketing communications where permitted

• Meet legal and regulatory obligations

We only collect information reasonably necessary for our business activities.

4. Website analytics, cookies and tracking

Our website may use cookies and similar technologies to understand how visitors use the site, remember preferences and measure marketing performance.

These technologies may collect information such as:

• Pages visited

• Time spent on the website

• Referring websites

• Browser and device details

• Approximate location

• Interactions with forms, buttons and advertisements

We may use services such as Google Analytics, Google Search Console, Meta Pixel or similar platforms.

You can control or disable cookies through your browser settings, although some website features may not function correctly.

5. Third-party services

We may disclose information to trusted service providers where reasonably necessary to operate our business or deliver services, including:

• Website hosting and domain providers

• Email and communication platforms

• Cloud storage providers

• Payment processors

• Analytics and advertising providers

• Accounting and administrative services

• Contractors and specialist service providers

• SEO, review-management and digital marketing platforms

These providers may process information according to their own privacy policies.

We do not sell personal information.

6. Overseas disclosure

Some service providers may store or process information outside Australia.

The countries involved may vary depending on the platforms used. Where practical, we take reasonable steps to use reputable providers and protect personal information.

7. Marketing communications

We may send relevant updates or marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe at any time by using the unsubscribe link or contacting us.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

• Secure hosting

• Password protection

• Access controls

• Software updates

• Backups

• Encryption where appropriate

• Two-factor authentication

• Limiting access to authorised people

No electronic system is completely secure, and we cannot guarantee absolute security.

9. Retention

We retain personal information only for as long as reasonably necessary for business, contractual, legal, tax or record-keeping purposes.

Information that is no longer required may be securely deleted, destroyed or de-identified.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Contact us at:

Email: info@iflowcreate.com

We may need to verify your identity before responding.

11. Privacy complaints

Please contact us if you believe your privacy has been mishandled.

We will review your complaint and respond within a reasonable timeframe.

Where the Privacy Act applies, you may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response.

12. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The latest version will be published on this website with the updated date.